World Client Day is widely known yearly on March 15 to mark the sovereignty and supremacy of the rights and wishes of the customers and highlights their unqualified declare to a good and simply remedy. The underlying theme of this yr is “Honest Digital Finance” and the Financial institution strives to leverage its digital platforms to fulfill and fulfill the various monetary wants of its clients whereas on the similar time committing itself to guard and uphold their pursuits always.
On World Client Rights Day, Punjab Nationwide Financial institution launches a number of initiatives for improved customer support
The Financial institution celebrated the World Client Rights Day with aplomb at its company workplace which was chaired by MD and CEO and the Government Administrators. CGM Operations, Gauri Prosad Sarma welcomed the gathering along with his opening remarks. Thereafter, MD & CEO, Atul Kumar Goel addressed the gathering the place he underlined the significance of rendering immediate and responsive customer support by reaching out to all segments of the populace together with probably the most susceptible. The financial institution’s continued deal with customer-centeredness is additional underscored by the truth that MD & CEO in an inside message to all its staff, unequivocally conveyed the necessity to place the pursuits of the shoppers first and attempt to fulfil their aspirations and wishes in all of the actions and endeavours undertaken by the financial institution, be it launching of a brand new product/service or rendering routine service to them.
The occasion additionally marked the launch and circulation of collaterals for improved customer support and buyer ease with thrust on selling digital agenda and offering entry to a plethora of digital banking companies. Grahak Sewa is one such initiative, which is an in-house escalation matrix for the branches and subject employees, to supply higher customer support by way of expeditious buyer grievance redressal, diminished TAT and sooner decision of buyer complaints. Buyer EASE is one other initiative to streamline the method of account opening in order to ship a superior buyer expertise. Sanchay is the third initiative to format and empower the workforce on all of the digital choices by PNB. In keeping with this, the financial institution has launched podcasts round digital choices and launched a set of movies for the capstone PNB One software to allow clients to take advantage of out of it.
The Financial institution additionally launched a booklet on Door Step Banking highlighting the totally different companies being provided for the good thing about the shoppers like new cheque e-book supply in opposition to requisition slip, Type 15G/H Supply & Choose up, life certificates pickup, money deposit & withdrawal inside sure restrict amongst different companies.
The celebration ended with the vote of thanks by the Normal Supervisor (Buyer Care).